General conditions of sale


To order you must choose your goods. Be sure to put them in your cart and then validate your order until you receive an automatic email with the confirmation of your order and your payment.

We offer you this means of payment:


Payments by credit card are made to order directly on the site which are completely secure.
We do not store any information about your means of payment and the data transmitted during the payments on the internet are fully encrypted using the SSL (Secure Socket Layer) protocol using a high security encryption (encryption) certificate.


You receive an order confirmation for any online purchase. The order can be corrected within 24 hours free of charge by email to Beyond this, any changes may be subject to additional charges.
The custom orders are not exchangeable, so it is essential to absolutely check all information when ordering, as well as in the confirmation email. It is the customer's responsibility to control this data.



Upon receipt of your payment, we will ship your order within 1 to 2 business days for any basic purchase. These delays are approximate, no cancellation or reduction of the price or compensation can be requested in case of late delivery.
All these delays are subject to out of stock. The customer will be informed of the new delivery period in case of out of stock.
The customer will be able to contact Genevakey for an express delivery or a fast processing of his order, Genevakey reserves to charge additional costs in these cases, and to accept or refuse this request.
Genevakey is under no obligation to accept these requests, and can not be held responsible for late delivery.
Bibracte Sàrl - Genevakey
Route des Jeunes 4
1227 Geneve


For a valid reason (size, width, color is not suitable, etc.) we can exchange your product within 30 days after receipt of your package.
It is imperative to inform us of this return by e-mail to the address by mentioning the order number, your full details, the reason for the return and what you want in exchange for exchange request.

Then return in a plastic or bubble envelope, or package, in the original packaging to:

Bibracte Sàrl - Genevakey
Route des Jeunes 4
1227 Geneve

A refund can be made only within the return period mentioned on the site, subject to the perfect condition of the product, in its original packaging, with full contact details and proof of purchase and payment on the site. website
We only handle exchanges and refunds for orders that have been placed on the website


In case of misuse of vouchers and discount codes, we reserve the right to cancel any order containing these vouchers without prior notice. We also reserve the right to no longer grant any credit to a user who has misused it.
Vouchers and discount codes are not valid on items already sold. Vouchers and discount codes are not cumulative.
Discount coupons can not be used on personalized purchases, except in exceptional cases.
Coupons, gift certificates and codes are not valid at our resellers or at private sales.


Our competitions are reserved for our customers. No purchase obligation is required for participation in the competitions created by Genevakey.


Genevakey, including its officers, employees, agents and vendors, does not warrant that the services provided on the site will meet your requirements, nor that these services will be executed without error or interruption, in time and rendered in such a way safe. Genevakey also does not warrant that the quality of products and services, information or other materials that you have purchased or obtained through its services will meet your expectations, while we do our utmost to achieve a very high level of quality to satisfy you. No advice or information obtained from Genevakey, including its officers, employees, agents and vendors, or through its services, may give rise to any guarantee that it has been approved. in writing by Genevakey.
No article offered can be exchanged, adapted, or subject to a refund.
Any after-sales service or exchange will be done on presentation of the proof of purchase. No after-service


Warranty 3 months against any manufacturing defect. It is imperative to inform us of this return by e-mail to the address by mentioning the order number, your full details, the reason for the return. We offer to repair or exchange your item in case of default. You can send them in a plastic envelope, bubble or in a protected package to:

Bibracte Sàrl - Genevakey
route des Jeunes 4
1227 Geneve


Any user or customer of this Site hereby agrees to be subject to the exclusive jurisdiction of the Swiss courts in the event of any dispute arising out of these Terms or the use of the Site. In this case, Swiss law is applicable.



If any of the provisions of these Conditions should be considered invalid, void, or for any reason declared inapplicable by a competent authority, that provision should be considered severable and have no effect on the validity of the other provisions of this These conditions.



Our company is headquartered in Switzerland. The applicable duties and taxes are added to the purchase price and cashed by Genevakey for customs clearance if the company has the obligation to add them but to this day it is not subject to VAT. The goods are delivered in their country of destination free of additional costs to the customer.



The total price you pay us for the products is always the same regardless of whether or not the Swiss VAT is attributable to the sale but to this day the prices are net without VAT.
When you have requested delivery to an address outside Switzerland, the price paid for the product and the delivery service does not include Swiss VAT because the company Bibracte Sarl is not subject to VAT to date.


The consignee is the registered importer and must comply with all laws and regulations of the country of destination. Orders shipped outside of Switzerland may be subject to import taxes, customs duties and taxes levied by the country of destination.
The consignee of an international consignment may be subject to import duties, customs duties and fees, which are levied once a consignment reaches the country of the consignee. Additional charges for customs clearance must be completed by the consignee; Genevakey has no control over these fees and Genevakey can not predict what they can be.
Customs policies vary considerably from country to country; You should contact your local customs office for more information. When customs clearance procedures are requ

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©2019 GENEVAKEY - Bibracte Sàrl